BY ONTRACK
Resolving Conflict with skill and tact
CONFLICT!!!!
Just that word can make people get stressed out, anxious and even fearful – and result in destroyed relationships. In this self-paced course you will learn to analyze and understand the mindset of conflict so you can diagnose and resolve conflict or difficult situations skillfully.
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Modules
1
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Sessions
6
About This Product:
CONFLICT!!!!
Just that word can make people get stressed out, anxious and even fearful – and many times, saying the wrong thing can escalate into arguments and screaming bouts that ear apart relationships.
Wouldn’t it be nice to look at conflict without getting stressed or anxious?
What would it be like to know that you have the knowledge, skills, and ability to resolve conflict – whether it is in your organization, with customers, or personally – with confidence, skill, and tact?
You can achieve that result if you understand the mindset of conflict, know what to do, what to say, and when to say it.
You can achieve that result if you understand the mindset of conflict, know what to do, what to say, and when to say it.
How do you achieve that?
You can spend hours and hours researching and reading books on managing conflict OR you can take this self-directed course with time-tested materials from a professional organizational consultant and business educator with over 30 years of experience working with top-tier companies and their senior and mid-level leaders and management teams. Get access to concepts and techniques that have been proven effective in multiple industries and interpersonal situations.
You can spend hours and hours researching and reading books on managing conflict OR you can take this self-directed course with time-tested materials from a professional organizational consultant and business educator with over 30 years of experience working with top-tier companies and their senior and mid-level leaders and management teams. Get access to concepts and techniques that have been proven effective in multiple industries and interpersonal situations.
What will you learn?
Here are the major learnings that will be addressed:
Understand what Conflict is and the cause of conflict
- The mindset and nature of conflict.
- The benefits of managing conflict.
- How to diagnose conflict situations
- How to diagnose a conflict situation you are a part of and evaluate how you handled it.
- How to apply the conflict management strategies and techniques to work and family interactions.
- Identify and learn how to manage conflict situations to mitigate the behaviors that lead to negative conflict outcomes.
- How to prevent conflict from escalating.
- To prepare and plan for applying the concepts and skills learned in real life interactions.
- Tips and Advice for resolving conflict situations.
What is included?
- 4 content modules
- Downloadable Handouts with tips and advice on what to do & not to do when resolving conflicts
- Exercises that take you through the process to build your skills and confidence
- An Application Planning tool to help you prepare for resolving your next conflict situation.
- Select Bonuses - including a free half hour coaching call with Dr. Scalzo
- Options for additional support and future courses on other courses.
Resolving Conflict with skill and tact - Course Outline:
Module 1
- What is Conflict?
- The Mindset of Conflict
- Potentials of conflict?
Module 2
- Unpacking the Conflict “Episode”
- The most important element to Unpack Conflict
- The NATURE and REASONS of differences
Module 3
- A Hindsight view of your own situation
Module 4
- Conflict Prevention and Control Methods
- Preventing conflict from escalating
- Helpful Tips
- Application Planning
Bonuses & Next Steps
What this course is not:
Many courses proclaim to teach you everything you need to know about resolving conflict. This is not a course that claims to teach you interpersonal communication skills needed to resolve conflict. There will however be additional courses that focus on teaching interpersonal communication, active listening, negotiation, and other leadership skills as future offerings.
Your Course Leader
My name is Nick Scalzo (sometimes my students refer to me as Dr. Nick.) I founded OnTrack, a training and consulting company that also provides executive coaching and organizational development solutions.
I have spent my career in Training, Organizational Development, Human Resources and Operations at organizations such as JP Morgan, Dime Savings Bank, Depository Trust & Clearing Corporation and SUNY Stonybrook. I earned my doctorate at The George Washington University's Executive Leadership Doctoral Program in Human Resource Development, specializing in Counseling and Human and Organizational Studies (CHAOS).
My first book — Radical Organizational Change and Organizational Memory Systems — provides a blueprint for organizational leaders to follow to successfully implement change initiatives and preserve organizational knowledge.
I am also a co-author of, “Success Habits of Super Achievers” (2020), and “Resilience: Turning your Setback into a Comeback” (2018), both #1 Amazon Bestsellers.
I currently teach in the graduate schools at Stony Brook University, University of Maryland, and George Washington University.
What do previous people think about Dr. Nick’s programs?
Dr. Scalzo is quite knowledgeable and an excellent resource for facilitating our understanding of the coursework. It has been a pleasure learning from him.
Dr. Nick is a wonderful instructor who very obviously cares about his students and is willing to go above and beyond to help them succeed. He was one of my all time favs ….
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The depicted experience is not typical. Your background, education, experience, work ethic may differ. This is used as an example and not a guarantee of success. Individuals do not track the typicality of its student's experiences. Your results may vary.
The depicted experience is not typical. Your background, education, experience, work ethic may differ. This is used as an example and not a guarantee of success. Individuals do not track the typicality of its student's experiences. Your results may vary.
Program Details
Resolving Conflict with Skill and Tact
Resolving Conflict with skill and tact (Introduction)
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Resolving Conflict with Skill and Tact (Session 1)
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Resolving Conflict with Skill and Tact (Session 2)
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Resolving Conflict with Skill and Tact (Session 3)
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Resolving Conflict with Skill and Tact (Session 4)
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Resolving Conflict - Bonuses and Next Steps
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Nicholas Scalzo
I’m Nick Scalzo, founder of OnTrack Training, dedicated to provide training sessions, consulting, coaching, and enthusiastic support and knowledge to entrepreneurs and small business owners, leaders in their professional and personal relationships.
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Dr. Nicholas J. Scalzo, the principal architect of OnTrack Training, completed his doctoral studies at The George Washington University's Executive Leadership Doctoral Program and earned his degree in Human Resource Development, specializing in Counseling and Human and Organizational Studies (CHAOS). He earned his MBA at New York Institute of Technology (NYIT) and his undergraduate degree at St. John's University.
Dr. Scalzo's dissertation research — Radical Organizational Change and Organizational Memory Systems — provides a blueprint for organizational leaders to follow to successfully implement change initiatives and has helped scholars and organizations understand how to preserve organizational memory and knowledge while navigating the seas of organizational change.
Dr. Scalzo is also an adjunct professor at Stony Brook University, University of Maryland, and George Washington University. He won Best Paper Award at the Conference on Corporate Communication in Wroxton, England in June 2005 and has published an article — Memory Loss? Corporate Knowledge and Radical Change (Journal of Business Strategy, Vol. 27, No. 4, 2006) — based on his research. His book Radical Organizational Change and Organizational Memory was published in 2009. He is currently writing a book on how organizations can retain the organizational memory when knowledge experts leave.
Dr. Scalzo is a co-author of, Success Habits of Super Achievers (2020), a #1 Amazon Bestseller. He also co-authored, Resilience: Turning your Setback into a Comeback (2018), a #1 Amazon Bestseller, published in December 2019.
Dr. Scalzo's previous work experience was with JP Morgan, Dime Savings Bank, National Securities Clearing Corporation, and Depository Trust and Clearing Corporation, where he had progressively increased responsibilities in Human Resources, Organizational Development, and Training.
Dr. Scalzo is a past president and chair of the Long Island chapter of the American Society for Training & Development (ASTD) and is a certified SixSigma Greenbelt.
Dr. Scalzo's dissertation research — Radical Organizational Change and Organizational Memory Systems — provides a blueprint for organizational leaders to follow to successfully implement change initiatives and has helped scholars and organizations understand how to preserve organizational memory and knowledge while navigating the seas of organizational change.
Dr. Scalzo is also an adjunct professor at Stony Brook University, University of Maryland, and George Washington University. He won Best Paper Award at the Conference on Corporate Communication in Wroxton, England in June 2005 and has published an article — Memory Loss? Corporate Knowledge and Radical Change (Journal of Business Strategy, Vol. 27, No. 4, 2006) — based on his research. His book Radical Organizational Change and Organizational Memory was published in 2009. He is currently writing a book on how organizations can retain the organizational memory when knowledge experts leave.
Dr. Scalzo is a co-author of, Success Habits of Super Achievers (2020), a #1 Amazon Bestseller. He also co-authored, Resilience: Turning your Setback into a Comeback (2018), a #1 Amazon Bestseller, published in December 2019.
Dr. Scalzo's previous work experience was with JP Morgan, Dime Savings Bank, National Securities Clearing Corporation, and Depository Trust and Clearing Corporation, where he had progressively increased responsibilities in Human Resources, Organizational Development, and Training.
Dr. Scalzo is a past president and chair of the Long Island chapter of the American Society for Training & Development (ASTD) and is a certified SixSigma Greenbelt.
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